Cancellation policy

Cancelation Policy

Subscription Cancelation 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

Some subscriptions may auto-renew at the frequency time you selected. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Canceling an Order

If an order has already shipped, we cannot cancel that order. 

 

For additional questions on cancelation, our returns policy and refunds. Go to our FAQ page or contact CustomerService@BigCanyonPet.com