FAQs

It's easy! On each product page, you can choose either a one-time purchase or set up a subscription with recurring Subscribe & Save deliveries at any interval you'd like—from once per week to every 16 weeks, or anything in between.

You'll also have the option to choose your delivery method (Ground or Express), as well as your payment method. 

At this time, we are unable to ship orders outside of the continental United States.

We accept all major credit cards, along with Apple Pay, Google Pay, and Shop Pay.

We ship our delicious Big Canyon dog food and treats directly from our warehouse to any location within the United States. Shortly after you choose Ground or Express shipping and place your order, you’ll receive an order confirmation email from Big Canyon. Within 1–2 business days, you’ll receive a shipment notification email with tracking information from either USPS, UPS or FedEx.

On delivery day, we expect your pup will be wagging their tail as their Big Canyon box or envelope arrives!

Please note that shipping times may vary depending on your location and the shipping method selected. Ground orders typically arrive within 5 to 7 business days, while Express orders usually arrive within 2 business days.

Orders totaling $50 or more qualify for free Ground shipping.

Always reach out to CustomerService@BigCanyonPet.com if you have any questions.

Yes, absolutely! The easiest way is to use the tracking link in the shipment notification email you’ll receive once your order is out for delivery. You’ll typically get an order confirmation email shortly after placing your order, followed by the shipment notification within 1–2 business days.

If you’ve created a Big Canyon account, you can also check your account page to view the status of current and past orders.

Within 1–2 days of placing your order, you’ll receive a shipping notification email from Big Canyon with tracking information from either USPS, UPS or FedEx, sent to the email address you provided. Shipping times can vary depending on your location and the shipping method you choose. However, Ground shipping typically arrives within 5 to 7 business days, while Express takes about 2 business days. (We’re happy to offer free Ground shipping on all orders over $50!)

If you don’t see your shipping email and you created a Big Canyon account, you can also check your account page to view the status of current and past orders.

Still have questions? Just reach out to us at CustomerService@BigCanyonPet.com and we will be happy to help!

You have the freedom to choose between one-time purchases or recurring Subscribe & Save deliveries. For Subscribe & Save orders, you can select how often you'd like to receive your products—whether it's once per week, every 16 weeks, or anything in between, we've got you covered. Our feeding guidelines, available on each product page, can also help you determine how often to order (or how often your Subscribe & Save subscription should recur), so you always have a fresh bag ready without worrying about running out.

Just click here and select the 'Manage Subscriptions' link to reschedule your orders. If you need your food sooner, no problem! And if you need to delay a shipment for any reason, we'll happily accommodate that too. We're here to make your dog's dining experience as convenient as possible!

We'd be sad to see you go, but we understand things change. If you need to cancel, pause, or reactivate your plan, just click here. We'll guide you through the process and make sure everything is taken care of. Remember, we're always here if you decide to come back.

Specific feeding guidelines are available on the product page for each Big Canyon recipe, based on your pup’s weight and activity level. For quick reference: the guidelines for our Adult Chicken & Multigrain recipe are here, Senior Chicken is here, and Adult Ocean White Fish is here. Once you get a sense for how many cups per day you'll serve, you can use the estimate that there are about 3.5 dry cups of food per pound in each Big Canyon bag to figure out approximately how long your chosen bag will last. If you'd like more guidance, please reach out to CustomerService@bigcanyonpet.com

Portion control is key to a healthy diet for your pup. At Big Canyon, we've got you covered for all dog sizes. The right portions depend on your dog's size, and it's always smart to consult with your vet for their expert advice. 

As an example, click here for our feeding guidelines on Adult Chicken & Multigrains to get a better idea of what portion is right for your pup. Each Big Canyon Recipe has its own feeding guidelines, which can be seen in more detail on the product pages. Your dog is unique, and we want to make sure their digestive system is as healthy as possible. 

We want to keep your pup's taste buds delighted and their energy levels soaring! It's best to follow  Big Canyon's feeding guidelines on our website in the product section for each individual product or on your specific Big Canyon food or treat bag. But to be extra sure, we always recommend consulting with your veterinarian. They know your dog's needs best and can determine the perfect feeding frequency based on their age, weight, and nutritional requirements.

You can add individual items to an upcoming order by modifying your subscription and selecting the 'add more products' option. That way, your dog will have all their favorite treats and meals conveniently delivered in one package.

Adventure awaits, and we're here to accommodate your plans! If you're going on a trip, no worries. You can either delay your shipments or change the shipping address to have your dog's food delivered anywhere within the U.S on your account page. We want to make sure your pup never goes hungry, no matter where their paws take them.

Safety first! If the package is intact, hasn't been tampered with, and shows no signs of damage, you're good to go. The food inside is ready and safe for your pup's delightful dining experience. If you have any questions about your bag and safety, please reach out to CustomerService@BigCanyonPet.com

Oh no! We apologize for any inconvenience caused. If you receive a damaged or defective product, please reach out to our customer service right away at CustomerService@BigCanyonPet.com. Our dedicated team will work to resolve the issue. We may ask for some photos or additional information to help us in the process. Your satisfaction and your pup's happiness are our top priorities!

At this time, we are unable to ship orders outside of the continental United States.

Every Big Canyon recipe has been developed by leading pet nutrition scientists to provide complete and balanced, optimal nutrition for your four-legged family member. We start with high-quality proteins such as chicken and ocean white fish (we never use animal by-products), and add a balanced mix of healthy plant-based foods, including wholesome grains, lentils, beets, flaxseed, and blueberries, along with beneficial fats such as salmon oil and coconut meal.

We focus on sustainably sourced ingredients that not only support your dog’s health and taste great, but also contribute to a healthier planet. You can view each recipe’s full list of ingredients, learn about their specific benefits, and check the guaranteed analysis by visiting each product page on our website.

Yes! All Big Canyon adult and senior recipes are formulated to meet the nutritional levels established by the Association of American Feed Control Officials (AAFCO) dog food nutrient profiles for maintenance of all adult dogs.

While Big Canyon Pet Food offers top-notch nutrition, it's essential to consult with your veterinarian if your dog has specific health conditions or dietary restrictions. They're the experts who can provide personalized guidance on the best food options for your pup’s unique needs. Your dog's health and well-being are our top priorities!

Big Canyon dog food is manufactured in the United States!

For more information on specific manufacturing locations, shoot us an email at CustomerService@BigCanyonPet.com.

We're serious about delivering the best for your dog! We work closely with our suppliers and manufacturers to source the finest ingredients for our dog food. Once we've acquired top-notch ingredients, we don't stop there. We conduct rigorous testing and monitoring of each batch to ensure consistent quality. Our dedicated team of professionals check the nutritional content, texture, and taste to make sure it meets our high standards.

As of now, we can only be found at BigCanyonPet.com. Big Canyon is not in physical brick-and-mortar stores at the moment. But don't worry, we've got you covered. You can find our amazing pet food on our website. It's your one-stop-shop to browse, order, and have it conveniently delivered right to your doorstep. We're just a click away from making your dog's taste buds jump with joy!

Big Canyon is designed to provide complete and balanced nutrition for dogs of all breeds and sizes. Whether you have a small Chihuahua or a large Great Dane, our formulas are carefully developed to meet the nutritional needs for every dog. We understand that each dog is unique, and our goal is to ensure that all dogs can enjoy our nutritious and delicious food. However, it's always a good idea to consult with your veterinarian to determine the specific dietary requirements for your dog's breed, age, and any specific health considerations they may have.

Sustainability is at the core of our values here at Big Canyon. We know it’s nearly impossible to be 100% sustainable, but that doesn’t stop us from pushing to be better. Every step we take is guided by a simple belief: doing right by pets, people, and the planet go hand in hand. From the start we collaborated with the Pet Sustainability Coalition to locate earth-friendly sources for our ingredients and packaging, and we are committed to ongoing efforts to achieve even greater sustainability in the future. We’re proud to use no animal byproducts—just thoughtful ingredients that help lower our carbon footprint, reduce food waste, and save water by making the most of what’s already grown. We believe good food should never go to waste. Our packaging is earth-friendly too, with bags made from post-consumer recycled materials and fully recyclable shipping boxes. Sustainability is an ongoing journey for us, and we’re always working to do better.

To learn more about our efforts, please click here and visit our Sustainability page.

We're dedicated to making a positive impact on the environment through our packaging choices. Currently, we use Post-Consumer Recycled materials in our bags and 100% recyclable shipping boxes to reduce waste. But we're not stopping there! We're actively seeking out even more sustainable packaging options, including materials that are recyclable, biodegradable, and have a lower environmental impact. Our commitment to sustainability extends to every aspect of our business, and we're continually striving to make our packaging as eco-friendly as possible.

At Big Canyon, we believe every bowl of food should do more than nourish—it should give back. That’s why we commit 5% of all net profits to causes we care deeply about, and we’re guessing you do as well: animal welfare and environmental protection. From supporting rescue shelters and adoption efforts to funding sustainability projects that protect the planet we share; every purchase helps create a better world for pets and people alike. Currently we are excited to support and contribute to Love Leo Rescue and Peninsula Open Space Trust.

Our bags include Post-Consumer Recycled Materials, which is great as we reuse materials that would have ended up in a landfill and increased our carbon footprint. That being said, it has officially been used to the end of its life and needs to be disposed in a trash bin.

All our boxes are 100% recyclable and can be put into your recycling bins. We are always looking to improve our packaging and will explore new ways that allow us to further decrease our impact on the environment.

We’re proud to use no animal byproducts—just thoughtful ingredients that are nutritious and help lower our carbon footprint, reduce food waste, and save water by making the most of what’s already grown. We believe good food should never go to waste. Our packaging is earth-friendly too, with bags made from post-consumer recycled materials and fully recyclable shipping boxes. Sustainability is an ongoing journey for us, and we’re always working to do better.

Oh, we love giving back and making a positive impact! 5% of our net profits go directly to animal welfare and environmental organizations. Whether we are helping adopt out pets from shelters and rescues, or helping clean up our parks, Big Canyon is putting our money where our mouth is and making a difference in our community and for our pets. Currently we are excited to support and contribute to Love Leo Rescue and Peninsula Open Space Trust. Together, we can make a real difference for our dogs and the community! See our impact here.

Absolutely! We love hearing your suggestions and being part of causes that matter to you. If there's a charitable organization close to your heart, we're all ears! Just reach out to CustomerService@BigCanyonPet.com and share the details of the organization you'd like us to consider. We carefully review all suggestions and evaluate them based on our criteria. Let's team up and make a positive impact together!

You bet! We're thrilled that you want to join us in our charitable initiatives. Your contribution means the world to us and the causes we support. Though we cannot accept your donation directly, you can go to the Charitable Giving page to see the organizations we are currently helping.

Donate directly to them and, if you want, you can let them know you’re helping alongside your Big Canyon Pack! Make our 5% go even further with your help!

Big Canyon creates and delivers pet food with purpose: providing premium and great tasting nutrition for dogs, including sustainable ingredients for the planet, and contributing 5% of net profits to protect both.

We want you and your pup to be completely satisfied with our products. If for any reason you're not happy with your purchase, you can request a refund by reaching out to us at CustomerService@BigCanyonPet.com.

To qualify, please reach out after at least 7 days of feeding and within 30 days of delivery. We’d be happy to issue a refund for the cost of your order, excluding shipping. If your order qualified for free shipping, we’ll simply deduct the shipping cost that Big Canyon incurred.

If you don't want to keep the food, you can donate it to a local shelter! We believe in giving back and making a positive impact. And hey, if something didn't go quite right with your order, please let us know. We value your feedback and want to ensure we're always improving.
Note, we have the right to refuse a Money Back Guarantee at our discretion if there appears to be situations where a customer is taking advantage of our policy.

No worries, we've got you covered! Just get in touch with CustomerService@BigCanyonPet.com and we will make it as smooth as possible for you!

We want to give you plenty of time to make a decision. You can initiate returns and exchanges within 30 days of your purchase. That way, we can quickly assist you and ensure you're completely satisfied. We value your happiness and the happiness of your pup!

Please reach out to our customer service team at CustomerService@BigCanyonPet.com.. They'll be more than happy to assist you and find the best solution for your situation. We want to ensure you're a happy pet parent!

Oh no! We're sorry if you've received a damaged or defective item. That's definitely not what we want for you or your pet. Please contact our customer service team right away at CustomerService@BigCanyonPet.com and we'll jump into action to make things right. We'll arrange a replacement or refund according to your preference and guide you through the necessary steps to resolve the issue. Your satisfaction is our top priority!

We know you're excited to have everything sorted out quickly, and we appreciate your patience. It usually takes us about 5-7 business days to process the return and issue a refund. However, please keep in mind that actual processing times may vary slightly depending on certain factors. Rest assured; we're working diligently to make sure everything is taken care of in a timely manner. Thank you for your understanding!

Life happens, and plans can change! If you need to cancel or modify an order, please reach out to our customer service team by email CustomerService@BigCanyonPet.com as soon as possible. We'll do our best to accommodate your request!

Note, if the item has been fulfilled and is being shipped, we are not able to change or modify the order.

Aw, we want your pup to enjoy mealtime to the fullest! When transitioning your dog to our food, we recommend starting by mixing a small portion of the new food with their current food. Gradually increase the proportion of the new food over 7-10 days while reducing the amount of the old food. This slow transition helps your dog's system adjust to the new food and prevents any tummy troubles.

However, if your dog still isn't a fan of our food, don't worry! Let customer service know by email at CustomerService@BigCanyonPet.com. You can donate your shipment and receive a refund. Please see our money back guarantee policy for more details. We want to ensure both you and your pup are happy!

We're always here to lend a helping paw! You can contact us by shooting us an email at CustomerService@BigCanyonPet.com. We're excited to assist you and answer any questions you may have. Don't hesitate to reach out!

If you would like to connect about potential partnerships, please reach out to our social media at SocialMedia@BigCanyonPet.com